Facing TV Problems? Ask a TV Technician.
Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.
I see you have a damaged remote control for your Fios tv service and are trying to figure out how to get a new one is that correct?
It looks like you can obtain a new one online through amazon. https://www.amazon.com/Original-Verizon-Control-RC2655005-Instruction/dp/B00EO6XWP6
You can also contact Verizon customer support and explain the situation. If you still have a warranty on the device they may be able to send you a replacement for free.
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