How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 17911
Experience:  Over 16 years of experience installing and repairing electronics.
Type Your TV Question Here...
Pete is online now
A new question is answered every 9 seconds

Time Warner remote thru a DTA controls volume channel

Customer Question

Time Warner remote thru a DTA controls volume channel selection, channel up and down, volume but not power on and off. Suggestions
JA: What's the model number of your TV? How old is it?
Customer: NS19D220NA16A MGG date June 201
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu works same problem on all sources
JA: How long has this been an issue? What happened right before this popped up?
Customer: Issue is week old, replaced the Time Warner remote
JA: Is there anything else the expert should be aware of?
Customer: No
Submitted: 4 months ago.
Category: TV
Expert:  Pete replied 4 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 4 months ago.

What is the model number and revision of your Time Warner remote?

Customer: replied 4 months ago.
Expert:  Pete replied 4 months ago.

Have you tried the manual method for programming your remote?