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Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 17911
Experience:  Over 16 years of experience installing and repairing electronics.
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Time Warner remote thru a DTA controls volume channel

Customer Question

Time Warner remote thru a DTA controls volume channel selection, channel up and down, volume but not power on and off. Suggestions
JA: What's the model number of your TV? How old is it?
Customer: NS19D220NA16A MGG date June 201
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu works same problem on all sources
JA: How long has this been an issue? What happened right before this popped up?
Customer: Issue is week old, replaced the Time Warner remote
JA: Is there anything else the expert should be aware of?
Customer: No
Submitted: 4 months ago.
Category: TV
Expert:  Pete replied 4 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 4 months ago.

What is the model number and revision of your Time Warner remote?

Customer: replied 4 months ago.
HDA-RF2.2
Expert:  Pete replied 4 months ago.

Have you tried the manual method for programming your remote?

https://www.timewarnercable.com/en/support/program-your-remote/Cisco-HDA-RF2-2.html#pyr-manual