Facing TV Problems? Ask a TV Technician.
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.
In order to try and help, I need to ask for more info:
1) What is connected to the TV (cable box, satellite box, DVD, home theater, etc.)?
2) Of those sources- do all of them produce the same popping sound and pixelated screen?
Thank you. So you're saying that you also had issues with this set when using a DVD, as well as "Cable". Please elaborate on "Cable"- is that a Cable "Box", or no box please?
Okay, then unfortunately there is nothing else that can cause this but an intermittent fault within the TV itself. If you were using a box, or if the issue only occurred with one source, then it would possibly be a bad box/faulty HDMI cable. However with a direct cable connection this supersedes all connections and rules that the TV is the root cause of the issue. There are no pushbutton fixes for this and it indicates the start of premature issue with the TV. Given you just purchased this TV, your next step would be to contact Samsung regarding warranty repairs I'm afraid. You can contact them using the number below if you'd like:
Other than that, I'm sorry for the bad news here and wish there were a quick fix. If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen. That is how I am credited for my efforts by the site. You can follow up any time as needed at no additional cost.
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