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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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CANNOT FIND CHANNELS,NO PICTURE OR SOUND, RCA 50 LED50B45RQ

Customer Question

CANNOT FIND CHANNELS,NO PICTURE OR SOUND
JA: What's the exact make and model of your television? And how long has this been happening with the channels?
Customer: RCA 50 LED50B45RQ ITHAS BEEN FOR1 MONTH.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: DVD SOURCE WORKS
JA: How long has this been an issue? What happened right before this popped up?
Customer: 1 MONTH. TURNED IY OFF ONE NIGHT,NEXT DAY NOTHING HAVE DONE SEVERAL CHANNEL SEARCHES.
JA: Is there anything else important you think the expert should know?
Customer: IT IS STILL UNDER WARRANTY.
Submitted: 5 months ago.
Category: TV
Expert:  Mike G. replied 5 months ago.

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....

Who is your channel provider? antenna or cable or satellite?

Are you with the tv right now?