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Aric, Technician
Category: TV
Satisfied Customers: 44897
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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My main tv works fine but the bedroom says something is not

Customer Question

my main tv works fine but the bedroom says something is not right. Connections tight and re booting makes no difference
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Insignia at 4-5 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: happened yesterday afternoon and have booted the main receiver and the bedroom o e numerous times
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no just this
Submitted: 4 months ago.
Category: TV
Expert:  Aric replied 4 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 4 months ago.

The "Something's not quite right" message is generated by the Xfinity box- meaning the issue is with Comcast or their equipment. The only thing on a user level you can try is to unplug the power cord from the back of the Xfinity box for 30 seconds- and then plug it back in to fully reboot the box. Once it comes back up this can sometimes clear the issue. However if it does not, then your next step is to contact your cable provider (Comcast) as they are responsible for that message and may need to either refresh the signal or swap out the cable box.

More on that message and contact for Charter can be found at the link below:

Expert:  Aric replied 4 months ago.

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

Expert:  Aric replied 4 months ago.

Do you need further assistance here?