Facing TV Problems? Ask a TV Technician.
Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, re-confirm and post back with the complete model number of the "...Sony Bravia..."
I merely asked for the model number to serve as common reference.
Still, my participation is strictly limited to technical, repair and/or installation issues.Billings & payments concerns are best addressed by Customer Support. Please contact Customer Service to have this taken cared of prior to any / all other interactions.