How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

There is a hassey line going through the middle of the tv

Customer Question

There is a hassey line going through the middle of the tv screen
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: LG 5 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: menu works no problem on in puts
JA: How long has this been an issue? What happened right before this popped up?
Customer: just now
JA: Is there anything else important you think the expert should know?
Customer: that is all right now
Submitted: 5 months ago.
Category: TV
Expert:  Aric replied 5 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 5 months ago.

I need to ask for more info to help you.

1) What is a "hassey" line?

2) What inputs are connected to the TV (ex: Cable box, DVD player, etc.)?

3) How thick is the line and what color is it?

4) If you use the original LG remote and pull up the MENU- is the MENU OVER that line, or does the line appear over the MENU?

5) What is the model number off of the back of the TV?