How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Need help on pairing my RF headphones to the TV, 8 series,

Customer Question

Need help on pairing my RF headphones to the TV
JA: What's the model number of your TV? How old is it?
Customer: 8 series
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: What do I look for in menu?
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just bought the headphones two days ago.
JA: Is there anything else the expert should be aware of?
Customer: No
Submitted: 4 months ago.
Category: TV
Expert:  Aric replied 4 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 4 months ago.

What is the full brand and model number of the headphones?

Additionally what is the full model number off of the back of the TV?

Customer: replied 4 months ago.
Amazon over-ear wireless RF Headphones with Charging Dock (RFH01) B01HoQVZXC and can't find Model # on back of TV the TV was bought November 2016 @ Best Buy.
Expert:  Aric replied 4 months ago.

Okay on the TV- we don't even have a brand posted here. So with over 1,000 different TV's out there being sold- I have no idea which one you have. Who makes the TV? What did it cost? Roughly how big is it? Anything you can tell me will help me to help you.

Expert:  Aric replied 4 months ago.

I'm not available by phone. The website sends that offer without my consent. Can you provide any info on your TV?

Customer: replied 4 months ago.
Forget it and do not charge anything to my Card
Customer: replied 4 months ago.
It is a Samsung 60 inch 4K
Customer: replied 4 months ago.
I do not want the free trial