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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a vizio 3d smart tv, it has just a black screen with

Customer Question

I have a vizio 3d smart tv , it has just a black screen with sound. I checked if it has back lights but don't see any. I replaced the power board but when I turned it on it blew breakers on the outlet ???
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: about 3 or 4 years old. ti's a E500d-ao
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: can't tell cause of the black screen
JA: How long has this been an issue? What happened right before this popped up?
Customer: It was working fine then all of a sudden it just was black when we turned it on
JA: Is there anything else the expert should be aware of?
Customer: I tried the flashlight test while it was turn on and just saw no signal on screen. because I was trying to diagnose it
Submitted: 4 months ago.
Category: TV
Expert:  Shahid replied 4 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 4 months ago.

- What are the current symptoms of TV?

- Does it stay On with black screen and sound through internal speakers?

Customer: replied 4 months ago.
Expert:  Shahid replied 4 months ago.

OK, does screen glow/ show backlight even for a second or two when turn On TV power?