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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Printed conversation at the bottom of the screen!!! Don't

Customer Question

printed conversation at the bottom of the screen!!! Don't need am NOT deaf!!
JA: What's the make/model of your device? How old is it?
Customer: TV Visio maybe 6 years.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Newly installed by Comcast with large remote. Can't seem to get rid of it!!! Okay for the first week, but then can't turn it off.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Not that I can think of. It's likely a very simple correction! thanks.
Submitted: 5 months ago.
Category: TV
Expert:  Richard replied 5 months ago.

Hi there and welcome

It depends on which Comcast box you have as to how you turn this off.

Please use my link below and follow the instructions there, dependent on which box you have

https://business.comcast.com/help-and-support/tv/turn-closed-captioning-on-off/

Let me know the results please

Thank you