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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Vizio sound bar reset? misplaced dir, 2 years no mod, yes,

Customer Question

vizio sound bar reset? misplaced dir
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: 2 years no mod
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: my wife turned it off
JA: Is there anything else important you think the TV Technician should know?
Customer: no
Submitted: 5 months ago.
Category: TV
Expert:  Aric replied 5 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 5 months ago.

Offhand I'm not sure what you mean by a "reset" but there isn't a reset button on a soundbar. I will need the following info to help you:

1) The model number off of the sticker on the back of the Vizio soundbar.

2) What exactly is the soundbar doing/not doing?

3) Do you have the original soundbar remote nearby?