I have a vizio tv model e500i-a1 and i bought a vizio sound bar model sb3651-e6, it says to hook the hdmi
arc c able into the arc on the tv,the problem is i have the dish satellite
pluged in to the arc . what else can i do?
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: about 5 years, model E500i-A1
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes to both
JA: How long has this been an issue? What happened right before this popped up?
Customer: it's never been an issue.nothing popped up
JA: Is there anything else important you think the TV Technician should know?
Customer: i have a receiver and a blue-ray hooked up