How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Have a smart TV and the picture has disappeared. It has come

Customer Question

have a smart TV and the picture has disappeared. It has come back a couple of times then disappeared again. I noticed earlier it looked like there were green sparkles showing on the screen.
JA: Just to clarify, what's the exact make and model of your smart tv?
Customer: Samsung 42 inch smart TV
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: menu does not work
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was just watching it for several hours.
JA: Is there anything else the expert should be aware of?
Customer: no
Submitted: 5 months ago.
Category: TV
Expert:  Aric replied 5 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 5 months ago.

What's the model number off of the back of the Samsung and how long have you owned it for?

Expert:  Aric replied 5 months ago.

Send a reply if you need help.