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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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It turns on, but there isn't any picture or sound at all

Customer Question

It turns on, but there isn't any picture or sound at all just a gray blank screen like it wasn't on.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: Samsung plasma display
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: It happens just today
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just today we open the tv then nothing pip accept a gray screen like we never open tv in the begging
JA: Is there anything else important you think the expert should know?
Customer: No
Submitted: 5 months ago.
Category: TV
Expert:  Aric replied 5 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 5 months ago.

What's the model number off of the back of the Samsung and the age of the set please?