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Jack
Jack, Technician
Category: TV
Satisfied Customers: 9910
Experience:  40 years experience as audio,video repair and installation tech
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My TV screen says Something's not quite right. There is a

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My TV screen says Something's not quite right. There is a RDK-10000 in lower right corner. I have unplugged the DVR for ten seconds, but that has not corrected the problem.
JA: What's the make/model of your device? How old is it?
Customer: My TV or DVR?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just today. I turned on the TV (Samsung) just a few minutes ago. The TV is only a few years old and the DVR is less than 1 year old.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No

Hello, My name is ***** ***** I'll be helping you with this.
I am reviewing your question and will post again momentarily.
Please send me a hello in the mean time so i know you are there ?

By the way at some point you will receive an automated phone offer sent by the website ,not by me , let me know if you`d rather do this on the phone or you can just decline it if not .

Customer: replied 6 months ago.
I'll type.

As i said above ; phone offer sent by the website ,not by me

Who is your cable provider , is it comcast ?

You just said that you will type ??

Do you want a phone call now ?

hello ?

Jack and other TV Specialists are ready to help you
Customer: replied 6 months ago.
please call(###) ###-####

O.k then be with you in a minute