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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Our tv upstairs with dvr box we are not getting any

Customer Question

our tv upstairs with dvr box we are not getting any reception on tv
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Samsung about 10 yrs it comes up on screen saying check cable wires and disconnect dvr box for 10 d
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it starting we did what came up on screen
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: TV
Expert:  Aric replied 3 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 3 months ago.

In order to try and help, I need to ask for some details:

1) Who is your cable provider?

2) What is the model number off of the back of the TV?

3) Do you have the original Samsung remote nearby?

4) Have you tried rebooting your cable box yet?

Expert:  Aric replied 3 months ago.

If you need help with this, simply send a reply back.