Facing TV Problems? Ask a TV Technician.
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.
In order to try and help, I need to ask for some details:
1) Who is your cable provider?
2) What is the model number off of the back of the TV?
3) Do you have the original Samsung remote nearby?
4) Have you tried rebooting your cable box yet?
If you need help with this, simply send a reply back.