Facing TV Problems? Ask a TV Technician.
Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.
1- Could you please get me the complete model number written on back cover or side panel of TV?2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Please provide basic info requested in previous reply to proceed further.
Thanks for phone call assistance request that seems bit early at this stage.
Yes, phone call will cost you extra $26 and we can continue here in text chat format to troubleshoot the problem.
Let me repeat the requested info..
Model number please, it would be written nearby serial number.
Also, What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thanks for the info.
When TV shuts Off itself, does it turn back On itself or needs to push power button to get it On?
Also, does it show normal picture with sound when turn back On?
OK, lets try easy thing first.
- Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?If not yet, please try it now and reply back with the result.
Sorry about delayed reply, I was away from computer.
OK, do you have multimeter and can check volts on circuit board inside TV if want to troubleshoot the problem yourself OR want diagnosis and approx cost on repair info from local TV repair shop?
I'm sorry if you felt it that way, I wish if I could put my hands on your TV from here through internet to test/ check volts inside TV and replace bad board to get it fixed for you but unfortunately it is not possible.
Please contact customer service at given link/ number for any billing/ money matters as I have no control over such things.
http://ww2.justanswer.com/help USA:(###) ###-####/p>