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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a 55 in smart TV that I am trying to get streamed

Customer Question

Hi there...I have a 55 in smart TV that I am trying to get streamed programs from the internet. I also have a smart keyboard
JA: Just to clarify, what's the exact make and model of your smart tv?
Customer: hi model isUN55HU6840F samsung
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: My real problem is I do not know how to operate the remote to get to the internet , and then to the website from which I wish to screan content
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has always been an issue since I purchased the tv some 1.5 yrs ago
JA: Anything else you want the TV expert to know before I connect you?
Customer: Ialso would like to use the samsung keyboard I purchased smart key board
Submitted: 4 months ago.
Category: TV
Expert:  Nathan replied 4 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Expert:  Nathan replied 4 months ago.

Can you tell me what programs/content you are wanting to access?

Expert:  Nathan replied 4 months ago.

Hello, it appears your question is still open.
Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.