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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a sony tv wega KV-30HS420. I am having trouble

Customer Question

I have a sony tv wega KV-30HS420. I am having trouble adjusting the color. Its to light..can u help me I'm a senior citizen
JA: Just to clarify, what's the exact model of your Sony? And can you guesstimate how old it is?
Customer: MV-30HS420
JA: How long has this been going on? What troubleshooting have you tried?
Customer: about a week,I having tried anything I don't know what to do
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no thank u
Submitted: 4 months ago.
Category: TV
Expert:  Shahid replied 4 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 4 months ago.

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

Customer: replied 4 months ago.
I have optimum cable service
Expert:  Shahid replied 4 months ago.

OK - Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result.

Customer: replied 4 months ago.
I tried to unplug the cable box that didn't work can someone call me
Expert:  Shahid replied 4 months ago.

OK, let me opt out to repost this question for other experts to assist you further and some one will call you as well.

Thanks.

Customer: replied 4 months ago.
It's not the cable box ,it's ths etting bfor the color on the tv
Expert:  Nathan replied 4 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

I've sent an optional phone support offer at your request. If you prefer we can continue here in the chat format as well. Just let me know either way.