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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7245
Experience:  10 Years Audio Video Repair & Setup
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Black screen. Vizio m651dA2, about 2 1/2 years old. Just

Customer Question

Black screen
JA: What's the model number of your TV? How old is it?
Customer: Vizio m651dA2, about 2 1/2 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes, just blackness. Inputs don't work, however, I do have a backlight that works
JA: How long has this been an issue? What happened right before this popped up?
Customer: Tv worked great, then about a month ago, it went black. We could hear the audio for at least a little while, but doesn't get sound either now. Ordered and swapped tcon board to no avail.
JA: Anything else you want the TV expert to know before I connect you?
Customer: Vizio won't service because out of warranty and in Hawaii!
Submitted: 5 months ago.
Category: TV
Expert:  Mike G. replied 5 months ago.

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....

Since you have backlights (and audio at one time), and replacing the tcon did not work.... The bad part is actually the Main board, that's the board with all the audio/video jacks. Be sure to get an exact matching board. Let me know if you need help with that, will need the numbers off your current board.

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Thanks
Mike

Expert:  Mike G. replied 5 months ago.

Do you still need assistance?