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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 24921
Experience:  Custom home theater installer, authorized dealer top brands.
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My tv displays a half black screen with numbers and symbols,

Customer Question

my tv displays a half black screen with numbers and symbols
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: lg 20
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just started i tried to reset the router
JA: Anything else you want the electronics expert to know before I connect you?
Customer: nope
Submitted: 4 months ago.
Category: TV
Expert:  Nathan replied 4 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Expert:  Nathan replied 4 months ago.

That model number doesn't look complete, could you please recheck and give me the full model number?

Are you able to see the LG menu screens at all?

Customer: replied 4 months ago.
we don't have the remote for the lg tv nor the model number
Customer: replied 4 months ago.
hello
Expert:  Nathan replied 4 months ago.

Yes I"m here, but I would need some specific details to be able to help.
Can you please look at the back of the tv, and note the full model number printed there?

Customer: replied 4 months ago.
no i can't its part of a huge wall
Customer: replied 4 months ago.
i take it thats its the tv
Customer: replied 4 months ago.
i can't believe i have to pay money to talk to tech services
Expert:  Nathan replied 4 months ago.

Can you give me some other details about then tv then if you can't get the model?
The age? Size? Type (led, lcd, plasma)?

Expert:  Nathan replied 4 months ago.

This is a paid support service, it is not free help. There is no free support for out of warranty products.

Customer: replied 4 months ago.
20 yrs approx old glass bubble type
Expert:  Nathan replied 4 months ago.

Okay so it is a tube tv then.

Can you see even the tvs own menu screens (there should be a menu button on the front of the tv)

Customer: replied 4 months ago.
Expert:  Nathan replied 4 months ago.

Okay so what do you have connected to this tv?
A cable or satellite box?

Customer: replied 4 months ago.
i hit menu and it went away cya
Expert:  Nathan replied 4 months ago.

That is what I was getting at, thank you. Glad it is working again.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.

Thank you, ***** ***** a nice day,
Nathan