TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I had to turn it off in order to upgrade my cable box and…

Customer Question
I had to turn...

I had to turn it off in order to upgrade my cable box and when I turned it back on I am at a screen that is prompting me to Pair

Technician's Assistant: What is the exact make and model of your tv? And how long has this been an issue?

Where do I find the exact make and model?

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I have a screen that is asking about device pairing

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I turned off the TV to install a new cable box

Technician's Assistant: Anything else you want the TV expert to know before I connect you?

I DONT know what I don't know

Submitted: 1 year ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 48 minutes by:
3/21/2017
TV Technician: Aric, Technician replied 1 year ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,787
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 1 year ago

If you still need help with this, please reply back with the full model number off of the back of the TV.

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I lost my remote and I just ordered a replacement but I got
I lost my remote and I just ordered a replacement but I got an upgrade screen and I can't cancel it because I cannot find the controls on the TV itself can you help me!! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
We have no sound on SD, only on HD. The cable tech said that
We have no sound on SD, only on HD. The cable tech said that it is not "shaking hands " with the new receiver. He said there is a software upgrade available for the TV. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Trying to set up new E-series 40" HDTV. Plugged in &
Trying to set up new E-series 40" HDTV. Plugged in & connected to cable box but only a screen saver type picture on display, not responding to remote. … read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
I am trying to cast vidwos to my bravia tv but since I had a
I am trying to cast vidwos to my bravia tv but since I had a new optus entertainment box installed It will not work It asks me for a pin this I do not know … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have a samsung smart tv un46es6100fxza. I had a new power
I have a samsung smart tv un46es6100fxza. I had a new power board installed in October 2015. TV worked until this past weekend. Now the screen goes blank, no audio, BUT the mute icon remains on the sc… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Sirs: I have series 6 6300 TX, 55" LED screen and I can not
Sirs: I have series 6 6300 TX, 55" LED screen and I can not get the sound caption to work. My question is this: Does this unit have "closed caption" capabilities? If not, how can I have a closed capti… read more
Aric
Aric
Technician
47,787 satisfied customers
I have a splitter going into my TV. The signal from the cable
I have a splitter going into my TV. The signal from the cable box goes thru to the TV just fine but the signal from my blu-ray player has issues. When the menu is up on the Blu-Ray there is static int… read more
Aric
Aric
Technician
47,787 satisfied customers
I recently hooked up an apple tv (2nd Generation) to my Philips
I recently hooked up an apple tv (2nd Generation) to my Philips (model# *****) through the HDMI port. Sometimes the picture shows up, but if always drops out and goes to just a black screen. I was lis… read more
Aric
Aric
Technician
47,787 satisfied customers
I lost my channel connection while adding a sound bar. I need
I lost my channel connection while adding a sound bar. I need my code # ***** regain it.I can't find the code in any of my instructions. My tv is E322VL and serial # ***** register ***** *****… read more
Aric
Aric
Technician
47,787 satisfied customers
I have a 2008 Sony Bravia W series. Dont watch much tv Was
I have a 2008 Sony Bravia W series. Don't watch much tv Was just channel surfing & got to channel 77.9 it said tuning for a while. I tried going to the next channel but nothing happened. Now all it wi… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
I have a Hitachi 43FDX11B projection TV. I am able to change
I have a Hitachi 43FDX11B projection TV. I am able to change picture format using the set up menu. however, once the TV is turned off, the format converts back to factory setting. How can I save the a… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I just had a Charter cable service upgrade yesterday and everything
I just had a Charter cable service upgrade yesterday and everything was going well. I turned off my TV at night and when I turned it on this morning all I got on my Polaroid TV scree (blue) was NO SIG… read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
3,516 satisfied customers
I have a 52 inch samsung flat screen, the sound will turn off
I have a 52 inch samsung flat screen, the sound will turn off intermintently...for example, it may not have an issue for a few days and then the sound will turn off, to get the sound back I either tur… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
my hdmi connection has been working perfectly. Today the TV
my hdmi connection has been working perfectly. Today the TV says "No Signal - check connected device's power, cable connection and source selection". I have checked the cables and they seem attached. … read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
sony bravia 46 LCD 1080P 240MHZ keeps turning off then back
sony bravia 46" LCD 1080P 240MHZ keeps turning off then back on but only when trying to watch tv via direct tv cable box. It never does this when playing a game on the ps3. I have tryed swapping the h… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
I have a Samsung HLP6163WX and recently when i watch TV the
I have a Samsung HLP6163WX and recently when i watch TV the screen flashes and then goes to the blue no input screen. After about 5 seconds it will go back to my Directv and this happens all the time.… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have a Panisonic Plasma TH-42PM50U, manuf Jan 06. Obviously
I have a Panisonic Plasma TH-42PM50U, manuf Jan 06. Obviously it is display, In the past our local cable company supplied their digital box and remote. That got spendy so had them pick up their box on… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
i have a 60in rca rear proj. tv. model # XXXXX and im looking
i have a 60in rca rear proj. tv. model # XXXXX and im looking for a new screen where can i find one and how much do they cost?… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x