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The up arrow on my remote is not working, can you help? It…

Customer Question
The up arrow on...

The up arrow on my remote is not working, can you help?

Technician's Assistant: What's the model number of your TV? How old is it?

It is about a year old and where would I find the model number

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The menu works and everything else works.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It has been for a couple of weeks,

Submitted: 1 year ago.Category: TV
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Answered in 1 minute by:
3/21/2017
TV Technician: Shahid, Technician replied 1 year ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,494
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 1 year ago

- Is it TV remote?

- Could you please get me the complete model number written on back cover or side panel of TV?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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