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How do I turn off closed captions? UN40H5003AF, menu works.

Customer Question
How do I turn...

How do I turn off closed captions?

Technician's Assistant: What's the model number of your TV? How old is it?

UN40H5003AF

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu works. trouble only on one TV. 3 or 4 years old,

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Maybe a week. Don't know of anything unusual happening.

Technician's Assistant: Anything else you want the TV expert to know before I connect you?

No. Thank you!

Submitted: 1 year ago.Category: TV
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Answered in 1 minute by:
3/21/2017
TV Technician: Shahid, Technician replied 1 year ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,159
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 1 year ago

- How does the TV get channels? Through antenna?

- Do you use cable remote to change channels on TV?

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Customer reply replied 1 year ago
On cable and do use remote to change channels.
TV Technician: Shahid, Technician replied 1 year ago

OK, so TV is connected to cable box for channels.

It means closed captions are coming from cable box because all channel signal processing is being done within cable box, please check cable box menu settings with its remote to turn Off closed captions/ subtitles, if problem persist then reboot the cable box by unplug it power cord from wall outlet for 5 minutes, replug back in and check.

In case if you still get closed captions then call your cable service provider and ask them to reset the cable box that will fix the problem. I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page so I can get credit of my work on website.
Thank you.

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Shahid, Technician
Category: TV
Satisfied Customers: 13,159
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Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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