Facing TV Problems? Ask a TV Technician.
Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.
Just to clarify, over size picture appears only when watch Directv ?
OK, have you tried to press Format button on Directv remote a few times to see if it change picture size?Also, have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?If not yet, please try it now and reply back with the result.
I just posted the info, if still didn't get it let me post it again...
OK so both suggestions didn't work, correct?- Could you please get me the complete model number written on back cover of TV?
Thanks, ***** ***** it, give me 5 minutes please.
It seems another expert has accepted your phone call offer and will assist you further.
Hi Sharon, it was pleasure speaking with you today, hopefully that will help, if not please let me know so I can offer other helpful solutions for this issue.
We will get it;-)