How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

My 32" flat screen tv by LG volumne is not working. when i

Customer Question

hi my 32" flat screen tv by LG volumne is not working. when i went on menu under audio it said that the wireless head phone has to be turned off. How do i do this please
JA: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours?
Customer: u mean unplug from the outlet ?
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: tv menu does work. and no other problems that i am aware of.
JA: How long has this been an issue? What happened right before this popped up?
Customer: tv was fine
JA: Anything else you want the TV expert to know before I connect you?
Customer: that is it.
Submitted: 6 months ago.
Category: TV
Expert:  Jack replied 6 months ago.

Hello, My name is ***** ***** I'll be helping you with this.
I am reviewing your question and will post again momentarily.

Please note that I need time to type and research for parts and info if needed so don't be surprised if there are delays between replies
Also ,Could you please give me the model number written on the tv`s back cover ?

Expert:  Jack replied 6 months ago.

This is rather odd , do you even have wireless headphones ?

Customer: replied 6 months ago.
Expert:  Jack replied 6 months ago.

Never mind the model number for now , this isn`t it by the way

How do you receive your tv channels , antenna ,straight cable ,cable box with remote or satellite box ?

Expert:  Jack replied 6 months ago.

What is happening when you press the volume button , can you see the volume OSD (level indicator) on the screen and you have no sound ?