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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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4k ultra 50 inch and it will not find my coaxial cable

Customer Question

4k ultra 50 inch and it will not find my coaxial cable signal
JA: What's the model number of your TV? How old is it?
Customer: NS-50DR710CA17
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: You'll need to be more specific... it shows me possible inputs HDMI's and so on
JA: How long has this been an issue? What happened right before this popped up?
Customer: This is brand new and during setup
JA: Anything else you want the TV expert to know before I connect you?
Customer: I have created the account with rook and downloaded the software during setup and everything went smoothly until connecting to cable tv
Submitted: 6 months ago.
Category: TV
Expert:  Mike G. replied 6 months ago.

Hello, I see you were chatting with the site's automated response system. I am the real life technician assigned to help you and I will do my best to provide you with excellent service. I have been helping people on this site since 2009, which supports my livelihood. Every moment that I am helping you is on the honor system, until you submit a positive 3-5 star rating when I provide your answer.

I am reviewing your question now. Please reply asap so that I know you are ready to proceed.

Who is your cable company?