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Yeah i have a screen on my tv its a samsung led series 56 i

hi JA: Hello. How can we...
hi
JA: Hello. How can we be of help?
Customer: yeah i have a green screen on my tv its a samsung led series 56 i still get the sound though
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: 4 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: im sure does coz i can change channels but the green screen is there
JA: How long has this been an issue? What happened right before this popped up?
Customer: yeah it happened before all i did was replug the hdmi cord again but that not working at this moment
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
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Answered in 5 minutes by:
1/11/2017
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,145
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

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If you have a green screen and sound works (I'm assuming Cable Box is connected at the other end of that HDMI cable?), then your TV has simply lost HDMI communication- which is either caused by a bad HDMI cable, bad cable box, or the set's Mainboard has failed.

However the most common cause is that the cable box simply needs to be rebooted to fix the issue. Shut the TV off, and pull the cable box power cord from the wall. Then disconnect and reconnect the HDMI cable again on BOTH ends- making sure it's secure.

Plug the cable box back into power and give it a minute to start rebooting, then turn your TV on. Let me know exactly what you see on your screen please.

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Customer reply replied 10 months ago
ok let me do this

Okay sounds good. Let me know what happens.

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Customer reply replied 10 months ago
no i try this first it rebooting

Just ignore the phone call offer- I didn't send it.

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Customer reply replied 10 months ago
the cable box is rebooting

Understood. Turn the TV on what do you see on your screen?

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Customer reply replied 10 months ago
its working ty

Excellent and you're very welcome. Also, could you please click a POSITIVE RATING (3-5 stars at the top of the page) and click SUBMIT so that I am credited for working with you today?

Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,145
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified
Aric and 87 other TV Specialists are ready to help you
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Customer reply replied 10 months ago
i now watch family feud dawson days lol

Haha, awesome!

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Aric
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,145
45,145 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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