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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Chuck, I just updated my Sony Bravia TV. when i tried to get

Customer Question

Hi chuck
JA: What's the model number of your TV? How old is it?
Customer: I just updated my Sony Bravia TV. when i tried to get to the internet only a spinning pinwheel appears. I want to force quit but don't know how. looking for model number.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Model number XBR-65HX929
JA: How long has this been an issue? What happened right before this popped up?
Customer: since the update which was two days ago.
JA: Anything else you want the TV expert to know before I connect you?
Customer: the update didn't cause it. it was when we tried to click on the internet on menu. the input button does nothing. that's it. Thanks
Submitted: 6 months ago.
Category: TV
Expert:  Shahid replied 6 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 6 months ago.

So update process went through properly and TV is displaying picture of other connected sources, correct?