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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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The remote on my smart tv isn't working I have been through

Customer Question

the remote on my smart tv isn't working I have been through the troubleshoot guide and can't fix it
JA: What's the make and model of your television? And is the remote the same, universal, or for another device?
Customer: it is the same--has a keypad on the back, regular remote on the front
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no, the roku works
JA: How long has this been an issue? What happened right before this popped up?
Customer: a few days, noticed the volume wouldn't work first changed batteries, rebooted etc
JA: Anything else you want the TV expert to know before I connect you?
Customer: no, thats about it
Submitted: 6 months ago.
Category: TV
Expert:  Shahid replied 6 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 6 months ago.

- Could you please get me the model number written on back cover of TV?

Customer: replied 6 months ago.
p502ui-b1e
vizio