How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 11424
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
33243543
Type Your TV Question Here...
Shahid is online now
A new question is answered every 9 seconds

It won't connect to Amazon or netflix, Not sure e43-c2? Menu

Customer Question

It won't connect to Amazon or netflix
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: Not sure e43-c2?
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu works
JA: How long has this been an issue? What happened right before this popped up?
Customer: Week or so...
JA: Anything else you want the TV expert to know before I connect you?
Customer: Just happened Had tv for 1 year
Submitted: 9 months ago.
Category: TV
Expert:  Shahid replied 9 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 9 months ago.

- Does TV show any error message when run Amazon or Netflix app?

- Have you tried any other free app such as Youtube etc?

Customer: replied 9 months ago.
Only problem connecting through the remote to Amazon and netflix
Customer: replied 9 months ago.
It says network disconnected but wireless is showing that it's connected
Expert:  Shahid replied 9 months ago.

OK, lets try easy thing first.

Unplug TV power cord from power outlet for 10 minutes to reset the TV, replug back in and run Amazon and Netflix apps.

Do they work now?

Customer: replied 9 months ago.
No still not working
Customer: replied 9 months ago.
I unplugged router too and re booted still nonluck
Expert:  Shahid replied 9 months ago.

Sorry to hear that, have you tried to run Network Setup in TV menu to establish fresh wifi connection to router for internet?

Customer: replied 9 months ago.
Never mind just can't figure this out.
Expert:  Shahid replied 9 months ago.

Network setup procedure in TV is easy like you connect your laptop, tab or smart phone to wifi router.

Customer: replied 9 months ago.
I didn't think the $28 would come out of my account immediately. I thought it was a Free trial. I would like a refund please. Thanks
Expert:  Shahid replied 9 months ago.

Please contact customer service through main page link for any billing issue.

Thanks.