How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have sound but a black screen????? It's about 3yrs old,

Customer Question

I have sound but a black screen?????
JA: What's the model number of your TV? How old is it?
Customer: It's about 3yrs old, anLG and I am looking for the model#
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes, I think so... It shows on the screen, but that is black
JA: How long has this been an issue? What happened right before this popped up?
Customer: About 3hrs, just got up to feed my dogs
JA: Anything else you want the TV expert to know before I connect you?
Customer: I also am on a bell reciever
Submitted: 9 months ago.
Category: TV
Expert:  Jack replied 9 months ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me and without my knowledge but let me know if you`d rather do this on the phone.
That being said , a few questions coming up
Also ,Could you please give me the tv`s model number written on the back cover ?

Customer: replied 9 months ago.
This Jack, I am still looking for the number. Can you please call me instead??! Thanks so much! I m Colleen
Expert:  Jack replied 9 months ago.

No problem Colleen but i still need the model number otherwise i wont know what to tell you on the phone !

Expert:  Jack replied 9 months ago.

It is getting quite late here (10:30 PM) Colleen and perhaps we could pick this up tomorrow ?

From what you described this wont get fixed tonight anyway and it would give you time to find that model number

Customer: replied 9 months ago.
Hi jack.. sorry!! I finally found the number!! Yeah! It is a LG Plasma model number is ***** My number is(###) ###-#### Thanks, ***** *****?.
Expert:  Jack replied 9 months ago.

Good morning

Sorry Colleen can`t call you just like that , this has to be done through the website .

I will send you the offer and you can accept it or we can proceed here as well