How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have an old Pansonic 50" tv that in the process of hooking

Customer Question

John,
JA: What's the make/model of your device? How old is it?
Customer: I have an old Pansonic 50" tv that in the process of hooking up and set the configuration I mess upp the picture. It acst like a picture on picture with only a small winow open in the up left hand screen. When I try using the format button to go to full screen, it doesn't accept the request. It is about 8 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just this weekend. I addition the tv is mute with out pressing the mute button. I was trying to format for a dvd player.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: TV
Expert:  Shahid replied 7 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 7 months ago.

1- Could you please get me the model number written on back cover of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV?

3- What video device you were trying to connect that made this trouble?
These info will help to troubleshoot the problem.
Thank you.