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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My amazon app does not work, brand new 60" uhdtv, no the

Customer Question

my amazon app does not work
JA: What's the model number of your TV? How old is it?
Customer: brand new 60" uhdtv
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no the netflix works just fone
JA: How long has this been an issue? What happened right before this popped up?
Customer: got the TV 3 weeks ago and it worked fine for 2 weeks
JA: Anything else you want the TV expert to know before I connect you?
Customer: no, happy with everything else
Submitted: 6 months ago.
Category: TV
Expert:  Nathan replied 6 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 6 months ago.

Can you please tell me the complete brand and model number?

Customer: replied 6 months ago.
trying to get the model number
Customer: replied 6 months ago.
for 26 bucks. no thanks
Expert:  Nathan replied 6 months ago.

You are seeing an automated ad by the site for a call or remote session, this is optional and may be ignored if you wish.

We can continue here when you have a model number.

Customer: replied 6 months ago.
I got it resolved, please refund my card
Expert:  Nathan replied 6 months ago.

You may do that from the help page.