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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I can not seem to log on to the site for my insignia tv

Customer Question

I can not seem to log on to the site for my insignia tv manual
JA: Can you guesstimate how old your Insignia is? And just to clarify, what's the exact model?
Customer: model # NS-50421N1G REV A
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I don't know how to hook up my DVD player to tv. Thought I could get answer from owners manual
JA: How long has this been an issue? What happened right before this popped up?
Customer: TV is brand new. don't have owners manual. It got lost
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: TV
Expert:  Shahid replied 6 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 6 months ago.

Can you please get me the Complete model number written on back of TV?

NS-50421N1G REV A is incorrect.

Customer: replied 6 months ago.
NS- 50D421NA1G rev A
Expert:  Shahid replied 6 months ago.

Model number could be like NS-55D510NA17 or some thing similar, can you take a picture of label of model number and post it here so I can view it myself?