Facing TV Problems? Ask a TV Technician.
Hello, I am the technician assigned to help you and I will do my best to provide you with excellent service. I have been helping people on this site since 2009, which supports my livelihood. Every moment that I am helping you is on the honor system, until you submit a positive 3-5 star rating when I provide your answer.
I see you were chatting with the site's automated response system. Now that you are talking to a real technician, please reply asap so that I know you are ready to proceed.
Does the tv have picture and sound?
Does the tv respond to the buttons on the tv itself (not remote)?
Please REPLY here, do not open new questions.
Does the tv currently have picture and sound?
Appears the site sent you an automatic pop up for phone call service. This was not sent by me, and I am not available by phone. In the mean time we can continue our chat...
Are we talking about the Insignia tv remote or a cable/sat/universal remote?
We are currently chatting and gathering information so that I can give you a correct answer.
Please give me the information I am requesting: