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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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How do I update my tv, Sharp. LC. SSLE653U. Yes. Works fine

Customer Question

How do I update my tv
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Sharp. LC. SSLE653U.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes. Works fine now. Sound go out about once a month. Was told by snarl that there is new software I need to install
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has happened for as long as I have had it. About 1 year. Sound goes off while watching. Picture is fine.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: TV
Expert:  Jack replied 7 months ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me and without my knowledge but let me know if you`d rather do this on the phone.
That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions;
Please let me know when ready to proceed .

Expert:  Jack replied 7 months ago.

Need help with this ?

Customer: replied 7 months ago.
I am ready
Expert:  Jack replied 7 months ago.

Hld it for a bit please

Had all the info earlier , got to get it back

Expert:  Jack replied 7 months ago.

Hello ???

Expert:  Jack replied 7 months ago.

Do not respond through the email message but here on the website

Expert:  Jack replied 7 months ago.

Sorry but I have to wait for a live conversation before giving any info

Expert:  technicalcat replied 7 months ago.

Hello, and thank you for using this service.
I will help you now.

Would you like phone support?