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technicalcat, Technician
Category: TV
Satisfied Customers: 1957
Experience:  Technician at LocalTechShop
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I have a Hitachi led 55 and a blue ray samsung do not give

Customer Question

i have a Hitachi led 55 and a blue ray samsung do not give me sound everythingh else work good( cable comcast, comcast to go, play station). I try the blue ray in another tv and work normaly. what do you thik
JA: Can you guesstimate how old your Hitachi is? And just to clarify, what's the exact model?
Customer: ultravision model 55l6 buyed new less of 60 days
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes the menu work. only the samsung blue ray is showing this problem (no sound)
JA: How long has this been an issue? What happened right before this popped up?
Customer: yesterday, in really i never used the blue ray in this tv before.
JA: Anything else you want the TV expert to know before I connect you?
Customer: no nothing
Submitted: 6 months ago.
Category: TV
Expert:  Shahid replied 6 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 6 months ago.

I'm sorry Marcelino that you're having trouble with bluray player.

- Could you please get me the Complete model number written on back cover of TV and Bluray player in question?

Customer: replied 6 months ago.
tv model 55L6, blue ray model BD-F5100
Expert:  Shahid replied 6 months ago.

Thanks, ***** ***** it, give me 5 minutes please.

Expert:  Shahid replied 6 months ago.

What HDMI input of TV connected to bluray player?

Customer: replied 6 months ago.
right now in 2 but i try all 4 .
Expert:  Shahid replied 6 months ago.

OK and all 4 HDMI do not give sound of bluray playback?

If so, eject the disc from bluray, now press and hold STOP button on bluray player (not on its remote) for 6 seconds, this will reset the bluray player to default settings. Now put a disc and play it and check sound.

Please reply back with the result.

Customer: replied 6 months ago.
nothing no sound from br. everything else is normal
Expert:  Shahid replied 6 months ago.

Sorry to hear that, let see if another expert have any update on this problem. I'm opting out to repost this question.


Expert:  technicalcat replied 6 months ago.

Hello, and thank you for using this service.
I will help you now.

Do you still need help?

Customer: replied 6 months ago.
i just dicover the answer. it is simple. if i don't use your sevices do you will charge me?