Facing TV Problems? Ask a TV Technician.
Hello, I am the technician assigned to help you and I will do my best to provide you with excellent service. I have been helping people like you on this site since 2009, which supports my livelihood. Every moment that I am helping you is on the honor system, until you submit a positive 3-5 star rating when I provide your answer.
I see you were chatting with the site's automated response system. Now that you are talking to a real technician, please reply asap so that I know you are ready to proceed.
Are you saying the original tv you purchased had the SAME problem as this replacement tv?
Are you having website difficulties that are preventing you from replying?
Can you take a photos of the tv screen showing the problem, then attach the photos here in you reply? see how: http://ww2.justanswer.com/help/how-do-i-send-photo-or-file-expert-0
Also, if you bring up the tv menu using the original tv remote, is that menu clear or do the lines affect that menu?
This is a pay for help website