Facing TV Problems? Ask a TV Technician.
Hello My name is ***** ***** I'll be helping you with your request this evening. just a few questions before we get started. you said that your network was unsecured but you have a secured network named [email protected] are you using a secondary wireless router or just the one that is provided by xfinity?
newer xfinity modems have a unsecured network by default, then have a splash screen once you're on the network to log into the wifi network, kinda a second wall of protection, so to speak.
but im glad that things were resolved for you and you were able to get your netflix working again.
are there any other questions i could help you with today?