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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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The hdmi2/dv option suddenly has become grayed out.

Customer Question

the hdmi2/dv option suddenly has become grayed out.
JA: What's the model number of your TV? How old is it?
Customer: UN40h5003AFXZA - it worked earlier this morning
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The regular tv channels seem to work ok - I have not tried - it has been working ok to play movies
JA: How long has this been an issue? What happened right before this popped up?
Customer: i saw it first today and it worked once after i first noticed it - i changed the hdmi cable but that did nothing
JA: Anything else you want the TV expert to know before I connect you?
Customer: i don't know much to tell them - I'm not wiring savvy
Submitted: 7 months ago.
Category: TV
Expert:  Shahid replied 7 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 7 months ago.

I'm sorry you're having trouble with the TV.

- What video source/ device is hooked into HDMI-2 input of TV?

Customer: replied 7 months ago.
Thanks but I no longer need for you to look into it; please refund my fee.
Don Hamilton
Expert:  Shahid replied 7 months ago.

OK, please contact customer service for any billing/ money matter, I'm just a TV tech here and have no control over such things.