How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

My insignia 32" is missing it power pack. serial #

Customer Question

my insignia 32" is missing it power pack. serial # 15A1704388
JA: Can you guesstimate how old your Insignia is? And just to clarify, what's the exact model?
Customer: 2015
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no. I get a quick insignia logo on the screen then nothing
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just moved and power packs were mixed up. I have a 120 volt to 12 volt 750hz
JA: Anything else you want the TV expert to know before I connect you?
Customer: I'm using a Samsung blue ray player and a flat antenna for reception
Submitted: 9 months ago.
Category: TV
Expert:  Nathan replied 9 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 9 months ago.

Could you give me the model number off the back of the tv, please?