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Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 10871
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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I have to turn my TV on and off several times before I can

Customer Question

I have to turn my TV on and off several times before I can get sound on any channel
JA: What's the make and model of your tv? Have you had any issues with the sound before?
Customer: I am trying to get the make and modelnumbers for you
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: 32CS466 DESERIE I haven't use any other sources except cal
JA: How long has this been an issue? What happened right before this popped up?
Customer: cable and that remote does the same thing
JA: Anything else you want the TV expert to know before I connect you?
Customer: No just that t he sound don't come on when activated
Submitted: 6 months ago.
Category: TV
Expert:  Shahid replied 6 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 6 months ago.

- Do you use cable remote to change the channels on TV?

Customer: replied 6 months ago.
cable remote
Customer: replied 6 months ago.
It does the me thing with cable remote and the TV remote
Expert:  Shahid replied 6 months ago.

OK, since cable box is the only video source to the TV and it is quite possible that sound problem is coming from cable box.

- Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result.

Customer: replied 6 months ago.
Haven't ried that but am doing it now
Expert:  Shahid replied 6 months ago.

OK, please take your time and reply back with the result.

Customer: replied 6 months ago.
I have the TV and all back on but it will be tomorrow before I will know if it works. Because after the TV has been on the sound will continue to come on until it has been off for a few hours.
Expert:  Shahid replied 6 months ago.

No problem, keep checking the sound issue. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page.
Thank you.