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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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The picture is black except for bottom. Other TV works Cable

Customer Question

Hello. The picture is black except for bottom . Other TV works Cable seems fine
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: About 10 years old Sony full HD 1080. Bravia
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Other tvs are fine Menu works
JA: How long has this been an issue? What happened right before this popped up?
Customer: Happened when we put TV in a few minutes ago. It's snowing out but nothing unusual
JA: Anything else you want the TV expert to know before I connect you?
Customer: Verizon works
Submitted: 6 months ago.
Category: TV
Expert:  Mike G. replied 6 months ago.

Hello, I will do my best to provide you with excellent service. I have been helping people like you on this site since 2009, and in return I get paid for my efforts which supports my livelihood. All the time I am helping you is on the honor system until you submit a positive 3-5 star rating when I provide your answer.

I see you were chatting with the site's automated response system. I would like to hear from you asap so that I know you are ready to proceed.

Are you able to get the actual model number from the sticker on the back of the tv?

Customer: replied 6 months ago.
No I have not and do not want to subscribe to your service. Sorry. How do I make sure my credit card isn't charged?
Customer: replied 6 months ago.
No please eliminate me and my card from this aervixe
Expert:  Mike G. replied 6 months ago.

good luck with the tv.

billing concerns are done by the site help pages.

Customer: replied 6 months ago.
Thank you