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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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It goes blank, have to turn it off for a while to get the

Customer Question

it goes blank, have to turn it off for a while to get the picture back
JA: What's the model number of your TV? How old is it?
Customer: mo. no E551i-a2 3 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no menu when it goes off,yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: several mouths, nothing
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: TV
Expert:  Shahid replied 7 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 7 months ago.

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
These info will help to troubleshoot the problem.
Thank you.