I have LG 55" Smart TV
. At first I could pause, fast forward etc. then I was automatically updated, now i don't have this function. Programmed and purchased it 3 days ago
JA: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours?
Customer: No, it's the only TV I gave and I'm watching the cricket
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: When I press live menu button I get a pink line on right hand side, but I haven't recorded any shows as yet
JA: How long has this been an issue? What happened right before this popped up?
Customer: I turned the tv on and programmed it on Thursday for the first time. All went good, then I turned it off for some reason and it automatically did an update. Then I couldn't use the pause function. Yet u could before the update!
JA: Anything else you want the TV expert to know before I connect you?
Customer: Only, what the coloured buttons at the bottom of the remote do