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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I cannot find my remote for my tv, so I cannot play a DVD.

Customer Question

I cannot find my remote for my tv, so I cannot play a DVD
JA: What's the make and model of your television? And is the remote the same, universal, or for another device?
Customer: Smart TV
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes the tv menu works, everythig else works, but I cannot watch certain DVDs when I put them in my BluRay deice
JA: How long has this been an issue? What happened right before this popped up?
Customer: First time I cannot watch the DVD Finding Dory. I can watch other DVDs..some
JA: Anything else you want the TV expert to know before I connect you?
Customer: Yes, how can I replace a remote for the TV, or how do I input the commands on the TV
Submitted: 9 months ago.
Category: TV
Expert:  Aric replied 9 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 9 months ago.

Offhand, there are about 200 different models of Smart TV out there. Is there any chance you can postback with the model number off of the back of yours so I can try to help?