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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Can not get cable on ty, ns40dr420na16reva, yes, changed

Customer Question

can not get cable on ty
JA: What's the model number of your TV? How old is it?
Customer: ns40dr420na16reva
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: changed from Direct TV to cable TV
JA: Anything else you want the TV expert to know before I connect you?
Customer: I have try everything I know and the local man on staff could not set itup
Submitted: 8 months ago.
Category: TV
Expert:  Shahid replied 8 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 8 months ago.

Is it coaxial cable plugged directly in ANT/ CABLE jack on TV?

Customer: replied 8 months ago.
Expert:  Shahid replied 8 months ago.

OK, please press Home button on TV remote and select Cable TV icon, what options you see there?

Customer: replied 8 months ago.
home and settings
Customer: replied 8 months ago.
cable tv no signal
Customer: replied 8 months ago.
are you there?
Expert:  Shahid replied 8 months ago.

On right side of home screen you should have many options/ boxes such as Netflix, Holuplus, Youtube etc.

Do you see Cable TV option? If so, select it by using remote keys and press OK to get into sub menu, what options you get on that page?

Expert:  Shahid replied 8 months ago.

Please find attached picture of Roku TV Home Screen, is it similar what appears on your TV?

Customer: replied 8 months ago.
i can not find what you are talking about
Expert:  Shahid replied 8 months ago.

I'm sorry about it, does your TV display Home screen as shown in attached picture when push Home button on TV remote?

Customer: replied 8 months ago.
No please give me some other ideas
Expert:  Shahid replied 8 months ago.

OK, please switch On the TV and unplug TV power cord from wall outlet for 5 minutes to get it reset, replug back in, switch it On then press Home button.

Do you get Home screen now?