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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 24490
Experience:  Custom home theater installer, authorized dealer top brands.
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We have direct tv with our Vito, it's worked perfect for

Customer Question

We have direct tv with our Vito , it's worked perfect for over two years now it won't let us program channel 4 in for our analog
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Full he 1080p
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Model no e 371 vl
JA: How long has this been an issue? What happened right before this popped up?
Customer: Yes the menu I go in and go to settings and hit tuner to go to antenna or cable
JA: Anything else you want the TV expert to know before I connect you?
Customer: The issue started just befor NY when our oldenst was home he said I might have to go to factory setting ugh I'm useless
Submitted: 6 months ago.
Category: TV
Expert:  Nathan replied 6 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 6 months ago.

What is it that you are trying to connect to channel 4?

Customer: replied 6 months ago.
my direct tv will come on like it used to instead of having to go to tuner and then switch between antenna and cable I get my locals on antenna , my husband has beginning Alztimers and he can't remember these steps since it happened right before Ny
Expert:  Nathan replied 6 months ago.

Okay so you do have a coax cable from the directv box to the vizio, correct?

Customer: replied 6 months ago.
Customer: replied 6 months ago.
With a splitter I think you want me to pull it out and look
Expert:  Nathan replied 6 months ago.

Thats okay, just wanted to confirm the connection. Typically you'd use hdmi here, but I understand if you want to have dtv on 4 and the other channels accessed on the antenna via the same input mode. He will still have to remember to change over to the dtv remote to change satellite channels though.

You'll need the vizio on the TV/air input mode (not hdmi, etc)

then go into the vizio menu, and under the Channels section, then Auto Scan (program) and it should load the dtv up on channel 4 (make sure the box is on).

Customer: replied 6 months ago.
Which one is Chanel's in of the 9 boxes
Customer: replied 6 months ago.
In menu
Expert:  Nathan replied 6 months ago.

It is the one that looks like an antenna or radio tower.

Customer: replied 6 months ago.
Settings I assume
Expert:  Nathan replied 6 months ago.

Yes under settings first, sorry, then you'll see channels from there.

Customer: replied 6 months ago.
Local settings or CDC settings not findin scan channels
Expert:  Nathan replied 6 months ago.

Well under settings you go to TUNER, it should be on AIR (not cable) mode, then you can choose the Auto Channel Search

Customer: replied 6 months ago.
Should Cdc function be able for disabled
Customer: replied 6 months ago.
It is scanning
Customer: replied 6 months ago.
I think my son did this but he might not have had 4 on, o god let it be that easy, your working with someone probably older than your grandmother
Customer: replied 6 months ago.
Am I going to be able to keep or have this sent my son in law will be in town this weekend
Expert:  Nathan replied 6 months ago.

Do you mean keep our chat?
It will remain accessible to you here, or you could even print the page when we are done.

How is the scan going?

Customer: replied 6 months ago.
73 % and6 analog. No digital
Customer: replied 6 months ago.
I'm a little worried about if I found that air
Expert:  Nathan replied 6 months ago.

Well if it shows even 1 analog you're fine, one of them is the box.

It is a slow process but should get you there.

Customer: replied 6 months ago.
T says don't and now should I try the old way and see
Customer: replied 6 months ago.
No locals now , I tried so what now no signal from antenna
Expert:  Nathan replied 6 months ago.

Are you sure the antenna is still connected?

Customer: replied 6 months ago.
Expert:  Nathan replied 6 months ago.

It may be having trouble finding them with the box on. You can try scanning again with the box off.

Customer: replied 6 months ago.
Where is that air I only see cable and antenna under tuner
Customer: replied 6 months ago.
How can I put manual channel in
Customer: replied 6 months ago.
I'm scanning now obv 27 digita
49% so far
Expert:  Nathan replied 6 months ago.

Air is the same thing as antenna.

The item in the menu below auto channel search is partial

Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 6 months ago.
Add analog channel would that be my 4 I want for direct tv
Customer: replied 6 months ago.
I guess call me on phone it's still not working
Customer: replied 6 months ago.
It says enter 2 should I try that
Customer: replied 6 months ago.
Did and that didn't work ugh
Customer: replied 6 months ago.
Are you still there
Customer: replied 6 months ago.
It isn't working I want my money back
Customer: replied 6 months ago.
If this is done I want my money refunded
Customer: replied 6 months ago.
The tv is still not letting me add 4. In for the direct tv
Expert:  Nathan replied 6 months ago.

My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.

Customer: replied 6 months ago.
Don't call if it's additional to what I paid
Expert:  Nathan replied 6 months ago.

Yes it is additional, that is not covered by the chat.

Expert:  Nathan replied 6 months ago.

Did it find any of your antenna channels?

Customer: replied 6 months ago.
Customer: replied 6 months ago.
Only if I have it on antenna , still won't let me get to 4 without going to tuner and turn to cable as before
Expert:  Nathan replied 6 months ago.

Okay that is a conflict with the box itself, your model satellite is outputting a digital modulated signal.

What that means is that you can't use both together, you have to pick one or the other, so you'd use antenna on tuner, and you won't have any other choice but to use a different connection via hdmi.

This is simply a limitation of the tvs capabilities. My apologies for the news.

Customer: replied 6 months ago.
Yet for 2. 1/2 years it worked perfect , why that doesn't seem right CDC should be on disable or able
Customer: replied 6 months ago.
CEC I mean damn auto correct
Expert:  Nathan replied 6 months ago.

CEC has nothing at all to do with this, cec is a hdmi control protocol and would not affect the tuner.

It is quite possible that your box was update automatically with new software though that changed this.

You can also look in your box settings if it has a cable/air switching options.

Customer: replied 6 months ago.
your saying it's direct tv that made this change and it's not on visio side
Expert:  Nathan replied 6 months ago.

That is more likely, yes. This is too old/basic of a tv to have had any updates of its own take place, though it could be a hardware defect with the internal tuner.

Customer: replied 6 months ago.
Omg , so what now
Expert:  Nathan replied 6 months ago.

A hardware failure would not be at all surprising to see, your tv has lasted about 4 times what we'd expect from a vizio set.

A box adjustment may be possible, as mentioned, by looking for an air or cable mode within the box settings.

Beyond that, you can still use the systems, you just have to switch to a different connection such as hdmi.

Customer: replied 6 months ago.
Relist: Other.
Just refund he claims now most of your TV don't last 3 years
Expert:  Nathan replied 6 months ago.

Can you please look in the satellite box menu. I can't tell you exactly where that is because there are so many different versions,

but it will be called tv out or RF out typically.

Customer: replied 6 months ago.
Menu says info and text, satellite, remote ,audio ,display ,access card, reset ,done
Expert:  Nathan replied 6 months ago.

I would look in the display section first

Customer: replied 6 months ago.
All it says is banner time ,language , English, guide shows grid guide first
Expert:  Nathan replied 6 months ago.

Okay look under satellite then

Customer: replied 6 months ago.
Says check signal strength
Expert:  Nathan replied 6 months ago.

That is an unrelated setting as well.

It will be called RF or modulator

Customer: replied 6 months ago.
I'm not finding it in menu at all
Expert:  Nathan replied 6 months ago.

There should be some option for this, you can call directv, you could call directv and ask them, or even ask them to provide a new box.

Otherwise your best option here (and really the best option altogether) is to use the separate connections that I mentioned meaning to go to hdmi for the box.

Customer: replied 6 months ago.
Ok will call direct tv
Expert:  Nathan replied 6 months ago.

Thank you, ***** ***** know how it goes with them, and if you need help getting the hdmi part set up I can guide you through that.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan

Customer: replied 6 months ago.
Direct tv s coming out Sunday , I will get back to you after they leave and I find out
Expert:  Nathan replied 6 months ago.

Thanks, ***** ***** luck!

Customer: replied 6 months ago.
The Direct tv guy was here and fixed it, so he also couldn't say what really happened , but he ran a new cable bypassing using the tv direct for locals ,so truthfully I don't know what we accomplished I am now paying 6 dollars more a month ☹️
Expert:  Nathan replied 6 months ago.

It sounds like he updated you to a different box model, most likely so you could use the proper hdmi connections.

Customer: replied 6 months ago.
No he suggested we don't use antenna that was put in all these houses and have the locals come from them at a cost
Customer: replied 6 months ago.
Using imput and comp av is not an option
Expert:  Nathan replied 6 months ago.

That is one option, you will get better quality picture/sound, and there are the added benefits that it simplifies everything to one input and remote, and to also have the ability to record those stations on the dvr like you do with the others.