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Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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What if your direction doesn't work, do I get a refund?

Customer Question

what if your direction doesn't work, do I get a refund?
Submitted: 6 months ago.
Category: TV
Expert:  Nathan replied 6 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 6 months ago.

Hi Jeannie,

Please note that we're all licensed experts here, and I"ll do everything possible to help you, including troubleshooting and diagnosing the issue. To have a local tech out would cost you $125 and get you the exact same answer/outcome. I expect to be credited for my time and work regardless of the outcome.

If that is acceptable to you and you wish to continue, Can you tell me the specific problems you're having with the tv?